Local governments are challenged daily by individuals and incidents that demand excellence in public service.  Because the expectations of citizens are so high, employee productivity and professionalism are constantly being tested. 

This program has been developed to improve on-the-job productivity and efficiency.  Participants will also learn valuable interaction skills to help respond to the public, resolve conflicts, and perform as respected public servants. 

Training Topics:

Courtesy & Diplomacy

Stress Reduction

Time Management

Cultural Diversity

Personal Appearance

Professionalism

Who Should Attend:

Community Service Staff

Administrative Employees

Records Personnel

Receptionists

Secretaries

Clerks

Instructor John Good offers practical insights as a veteran employee of a local suburban police department and an experienced instructor with the College of DuPage and Northwestern Business College.

Program includes continental breakfast, lunch, and course materials.

NIPSTA Members receive a 35% discount.