The Northeastern Illinois Public Safety Training Academy, in cooperation with Oakton Community College, presents a series of leadership workshops for individuals preparing to transition into a leadership position. These workshop examine various leadership styles, and how each style affects employee motivation and performance. Participants will analyze and evaluate their own individual style of leadership in terms of working with staff and practice leadership strategies that maintain and strengthen constructive relationships.
This workshop will help you recognize and understand how to manage your emotions. This is a learned skill that can be improved upon with tools and techniques. Emotions drive our behavior. Understanding and practicing these skills is a powerful determinant of effective leadership.
Everyone wants to work in a civilized workplace. How much is negativity costing you and your company? Learn how to deal with bullies, creeps, or jerks who make life miserable at work. Can you cope with rude, mean-spirited, and egotistical team members? This ongoing problem destroys morale, lowers productivity, and ruins an organization's culture. Learn how to turn it around. Based on a book by Stanford Professor Robert I. Sutton.
Being able to communicate is an important life skill. Being able to communicate clearly, confidently and concisely will improve the quality of your life personally and professionally. As your career progresses being able to communicate is an essential skill for managers and leaders. This workshop will teach you tools and techniques to improve your communication skills.
This workshop is designed to teach you a more effective way of communicating in the workplace. It delivers basic tips and techniques for dealing with many kinds of writing tasks, which leads to the ability to communicate to your readers what they need to know. Refresh your ability to handle the mechanics of writing including grammar, sentence structure, and word choice. For professionals who want a quick and easy approach to effective business writing.
Develop the mindset and skills required to meet and exceed internal or external customer expectations while cultivating strong working relationships that secure commitment and trust. Participants enhance their customer service skills by uncovering key behaviors associated with preparing, greeting, understanding, assisting, and extending themselves with customers.